Refurbished Products Policy

At NotBadTech, we stand behind the quality and reliability of our refurbished items, including consoles, phones, PC parts and other electronics. Our commitment to customer satisfaction extends to every product we offer, whether brand new or refurbished.

For clarity, refurbished products are listed as [Refurbished] on our website.

Each refurbished item undergoes a rigorous inspection and testing process.
We test that all components and features of the refurbished product are in proper working order, and repair any faults that have been identified (except in cases where issues are disclosed in the listing).

Please note: Not all refurbished products undergo disassembly, there are cases where repairs are unnecessary or can be completed externally.

All refurbished items sold by NotBadTech are backed by a warranty to provide peace of mind to our customers, the warranty periods are stated on the product listings.
Warranty coverage includes repairs or replacements for any hardware defects that occur during the specified warranty period.

If you encounter any issues with your refurbished product, you can contact our customer support (support@notbadtech.co.nz) for assistance.

Refurbished items may show signs of previous use. Minor cosmetic imperfections such as scratches, wear, discolouration and/or dust/marks may be present.
Any more significant imperfections will be disclosed in the product description to provide full transparency to our customers.

For refurbished products that are listed without specific colour/model numbers, the received product and/or accessories may vary in colour from the images used in the product page.

Refurbished products typically don’t include original packaging.

At NotBadTech, we are committed to offering high-quality refurbished products that deliver exceptional value and performance. We believe in the sustainability and affordability of refurbished electronics, and we strive to provide our customers with a positive shopping experience every time.

This policy is in addition to any rights provided by the Consumer Guarantees Act.