Returns and Refunds Policy

Change of mind

We may offer a refund or exchange for change-of-mind purchases at our discretion, on a case-by-case basis. Return shipping costs and/or a restocking fee may apply.

Wrong item received

If the product you received isn’t what you ordered, please contact us and we’ll arrange a return and/or replacement at our cost.

Damaged in shipping

If your order arrives damaged, please contact us within 5 days of delivery. Depending on the situation, we’ll repair, replace or refund the product.

Faulty products

We’ll repair, replace or refund a product, depending on the situation, if any of the following apply:

  • It is faulty, or becomes faulty through no fault of your own, within the warranty period. If no warranty period is stated, our standard warranty is the longer of 12 months or the manufacturer’s standard warranty for new products, and 3 months for refurbished or used products.
  • It isn’t fit for purpose.
  • It doesn’t match our description or has been misrepresented.
  • It has defects that weren’t disclosed before purchase.

When making a claim:

  • Please return the product within a reasonable time.
  • You may be asked for proof of purchase and evidence of the fault.
  • If we test the product and find no fault, testing and return shipping fees may apply.
  • Faulty product returns are also subject to the Faulty Product Returns section of our Terms of Service.

Dead on Arrival (DOA): Where a DOA warranty applies, claims must be made within 48 hours of delivery.

What’s not covered

Our warranty and returns policies don’t cover products with physical damage, or faults caused by user error, neglect or improper handling. This includes, but isn’t limited to:

  • Improper installation: Bent pins on CPUs or motherboard sockets, stripped threads, or damage from forcing incompatible components together.
  • Improper configuration: Thermal damage or component failure from extreme overclocking, incorrect BIOS voltage settings, or custom firmware.
  • Accidental damage: Liquid damage, drops, impact damage, or environmental damage such as power surges or natural events.
  • Inappropriate use: Damage from incorrect modular power supply cables, faulty third-party power adapters, or using the product outside its intended purpose.
  • Compatibility and setup issues: Display problems, visual artifacts or connection failures caused by incorrect cabling, adapter misuse or operating system incompatibility, rather than a hardware defect.
  • Unauthorised repair: Any product that has been opened, modified or repaired by an unauthorised third party, including where factory warranty seals or stickers have been broken or removed.

Data and backups

NotBadTech Limited is not responsible for the loss, corruption or compromise of any data, software or personal information stored on devices or storage media returned to us for testing, repair or replacement.

Please back up all important data before returning any product. During testing, diagnosis or repair, storage drives may be formatted, wiped or replaced. We don’t offer data recovery services and, to the extent permitted by law, are not liable for any data loss.

This policy is in addition to your rights under the Consumer Guarantees Act 1993, and nothing in it limits those rights.