Terms of service

NotBadTech Limited - Terms of Service

NZBN: 9429050529476
GST: 135-998-338
New Zealand
sales@notbadtech.co.nz

Please read these Terms of Service carefully before using our website or placing an order. By using any part of the site or placing an order, you agree to be bound by these terms.

Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986

Nothing in these terms limits or excludes any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot be excluded. These terms apply in addition to those rights, and every limitation in these terms applies only to the extent permitted by law.

1. Eligibility

By agreeing to these terms, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian to use this site and place orders.

2. Use of the site

We take reasonable care to keep information on this site accurate, but we do not guarantee that it is complete or current. Product information is provided for general purposes, and specifications may change without notice. Please check compatibility and specifications before purchasing, or contact us if you are unsure.

You may not use our products or this site for any illegal or unauthorised purpose, or in breach of any New Zealand law, including copyright law.

3. Orders, pricing and cancellations

- All prices are in New Zealand dollars and include GST.
- We reserve the right to modify prices at any time without notice.
- We reserve the right to refuse or cancel any order at our sole discretion, including orders for products listed at an incorrect price or with incorrect details. If we cancel an order you have paid for, we will refund the amount paid, subject to the fraud clause below.
- We reserve the right to modify or discontinue the site, or any part of it, at any time without notice. We are not liable to you or any third party for any modification, price change, suspension or discontinuance of the site.

4. Fraud

We reserve the right to cancel any order we reasonably believe to be fraudulent or suspicious. If an order is cancelled due to suspected fraud, we may deduct reasonable processing and administrative costs from any refund, to cover the costs of identifying and managing the suspected fraud.

5. Payment and unpaid amounts

We accept Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay. Afterpay purchases are also subject to Afterpay's terms.

If you fail to meet any payment obligation to us, including through a payment reversal or chargeback, you are liable for all reasonable costs we incur in recovering the debt, including collection agency fees, legal fees and court costs.

6. Delivery

We ship New Zealand-wide by tracked courier. Delivery timeframes are estimates only and are set out in our Shipping Policy. We are not liable for delays caused by couriers or events outside our control, or for delivery to an incorrect address supplied by you.

7. Warranty

Our warranty does not cover faults or damage caused by:
- improper installation (for example, bent CPU pins or forced components)
- improper configuration (for example, overclocking or incorrect BIOS settings)
- accidental damage (for example, drops, liquid or power surges)
- inappropriate use (for example, incorrect PSU cables or faulty third-party adapters)
- compatibility or setup issues
- unauthorised repairs or modifications, including broken warranty seals

8. Faulty product returns

To make a claim, email sales@notbadtech.co.nz with your order number and a description of the fault before sending anything back. We will provide return instructions.

- Dead on arrival (DOA) claims must be made within 48 hours of delivery.
- Damage in transit must be reported within 5 days of delivery, with all packaging kept.
- Proof of purchase and evidence of the fault may be required.

We may decline a return if:
- the returned product is found not to be faulty;
- the returned product does not match the product we supplied, or its serial number differs from the one we supplied;
- the fault was caused by user damage, misuse or accident;
- the product is outside its warranty period; or
- the product was not packaged adequately for return and was damaged in transit.

If we decline a return for any of these reasons, you may be liable for return freight, testing fees and administrative fees. You are also responsible for any costs, including legal, debt collection and administrative fees, that we incur where false information has been deliberately supplied in connection with a return.

9. Change-of-mind returns

Change-of-mind returns are not guaranteed and are considered on a case-by-case basis. If we accept one, the product must be unused and in its original condition and packaging, and return shipping costs and a restocking fee (typically at least 10% of the purchase price) may apply.

10. Limitation of liability

To the maximum extent permitted by law, if any goods are found to be defective or do not comply with the agreed specifications, our total liability is limited, at our discretion, to one of the following:
- repairing the goods;
- replacing the goods with an equivalent model; or
- refunding the original purchase price paid for those goods.

To the maximum extent permitted by law, we are not liable for any amount exceeding the original purchase price of the goods, or for any loss of profits, loss of revenue, cost of substitute goods, or any indirect or consequential loss or damage arising from a defect or from the remedy provided.

11. Data

We are not liable for any loss, corruption or compromise of data, software or personal information stored on any device, system or storage media, whether arising from use of our products or from devices returned to us for testing, repair or replacement. It is your responsibility to back up all important data. Drives may be formatted or replaced during testing or repair, and we do not offer data recovery.

12. Business purchases

If you are acquiring goods for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply, as permitted by section 43 of that Act, and that the limitations in clause 10 apply in full.

13. Changes to these terms

We reserve the right to modify or replace these terms at any time. The terms in force at the time you place an order apply to that order.

14. Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have exclusive jurisdiction.

15. Contact

NotBadTech Limited, New Zealand
sales@notbadtech.co.nz
notbadtech.co.nz/pages/contact

All other trademarks, trade names and logos on this website, registered or otherwise, are the property of their respective owners.